Technology to help us work better; not solve problems

A recent article in ICTworks highlights that we’re often not thinking correctly when we develop Technology in Development (ICT4D) projects.  Technology shouldn’t be seen as solving problems. Instead, it should be seen as a tool to assist in our ongoing efforts to solve problems. “Instead of asking, ‘What problems can ICT solve?’ we should ask ourselves, ‘What processes can ICT improve?’ writes Paul Amendola in Process Improvements: The Forgotten Big Wins in Digital Development.

While the author writes from his experience in Burma, a similar change in perspective would also benefit operations of US-based nonprofits.